1. How does a client buy and receive a product?
The client selects a product on the vendor or prepares their purchase in the shop.
The payment point shows a quote. The client pays the requested amount.
After confirmation, the server prepares delivery.
Find payment and delivery in Purchases and deliveries.
2. How do I send an update?
Replace or update the object on the server, then check its reference in Products.
Use the product update action.
Track sends in Purchases and deliveries. Gifts stay linked to their recipient.
3. A delivery fails or a refund is needed: what should I do?
Open the purchase and check its status, recipient and product.
Check the server, object name and permissions. Retry delivery using the dedicated action if available.
For a manual refund, make the transfer then record its reference using the confirmation action. Never confirm a refund that has not been made.
If the problem persists, contact support with the purchase reference.